Most people report that when they try to go to an entry that uses the site default commenting system, the entry itself will show up, the number of comments and a link to "reply" will display, but the actual comments section below will either be blank or show the loading image (blue spinning circle).
What is happening?
How can I fix this?
If you are having this problem, here are some basic steps you should try first. After each one, return to a LiveJournal entry page that has this problem and reload it to see if the problem is still happening:
2) Clear your browser's cache. (see http://www.livejournal.com/support/f
3) Try using an alternate web browser with no extensions, temporarily disabling your extensions, or running your browser in "Safe Mode".
4) Try temporarily disabling any Antivirus/Internet Security software.
If you're made it through these steps and the problem is still happening, we're getting to the point where it's likely you're having issues with local storage. This could be caused by local storage either being full, or being inaccessible for some reason.
1) Clear your local storage. This is unfortunately not simple to do in most browsers. Several options for how to do this are listed below:
Option 1: Create a bookmarklet for localStorage Inspector:
1) Go to http://potch.me/ls/ and create a bookmarklet for the localStorage inspector which is linked.
2) Go to a LiveJournal page where comments do not load for you, then open the bookmarklet for localStorage inspector.
3) In the interface it creates, click the first (top) "clear all" link.
4) Reload the comments page you are having problems with to see if it loads.
Option 2: Clear local storage through your browser's developer console:
1) Download and install the Firebug plugin for Firefox . It can be downloaded at https://getfirebug.com/.
2) Restart your browser after Firebug is done installing.
3) Go to a page where you are having a problem seeing comments.
4) In the browser tab for this LiveJournal page, Open Firebug. (Tools -> Web Developer -> Firebug -> Open Firebug). This should open a new interface at the bottom of your web browser.
5) Click on the "Console" tab in the Firebug.
6) At the bottom of this tab is a prompt which will allow you to run various commands. The ">>>" symbol is the text field where you can enter commands; clicking to the right of this should put your cursor in the correct location.
7) Type or copy/paste the command "localStorage.clear();" without the quotes and press enter. Please note this command is case sensitive, and will not work unless run exactly as it appears here. If this was successful, you should see a line of text that says "undefined" show up.
8) Try going to a comments page again to see if it loads correctly.
2) In the console, type or copy/paste the command "localStorage.clear();" without the quotes and press enter. Please note this command is case sensitive, and will not work unless run exactly as it appears here. If this was successful, you should see a line of text that says "undefined" show up.
3) Try going to a comments page again to see if it loads correctly.
1) Enable the Developer menu if it is not already enabled. To do so, open the Safari menu, and select "Preferences...". Click on the Advanced tab. Check "Show Develop menu in menu bar".
2) Go to a comments page which does not load for you.
3) Open the Develop menu and select "Show Error Console".
4) In the console, type or copy/paste the command "localStorage.clear();" without the quotes and press enter. Please note this command is case sensitive, and will not work unless run exactly as it appears here. If this was successful, you should see a line of text that says "undefined" show up.
5) Try going to a comments page again to see if it loads correctly.
(Note: I'll update this to include Internet Explorer & Opera instructions soon.)
If you have successfully cleared your local storage and the problem still persists then something is either filling it up again instantly, or something is still blocking access to it. This will be even more complicated to troubleshoot, and will have to be done on a case by case basis. Below is a list of all software we are aware still causes problems at this point, and how to work around the issue.
Specific software known to still cause problems at this point:
Avast! WebRep (browser plugin included with Avast! Antivirus/Internet Security software)
[Click for details]
What happens with this software is that it adds to local storage every time you visit any website on the internet. This causes the local storage to grow larger and larger over time, eventually reaching your browser's limit. Additionally, when you clear your local storage, the add-on will automatically re-add all of this data the next time you load a page. This happens even if you disable the add-on. To fix this, you must fully uninstall the add-on through the main Antivirus/Internet Security software provided by Avast!, then restart your browser, then clear your local storage using one of the methods outlined above. At this point comment pages should begin working again, but note that if you re-install the add-on it will eventually fill up your local storage again, causing the same problem.
If you've made it this far, and are still having problems, please open a support request and mention that you have already followed all steps listed here. Additionally, please provide a list of all browser-plugins installed in your browser (even if they are disabled) so further testing can be done.
What is LiveJournal doing to fix this?