Previous Entry Add to Memories Share Next Entry
Some people can't see comment pages in the default comment scheme
Me!
markf wrote in knownissues
What does this look like?

Most people report that when they try to go to an entry that uses the site default commenting system, the entry itself will show up, the number of comments and a link to "reply" will display, but the actual comments section below will either be blank or show the loading image (blue spinning circle).

What is happening?

The site default comment pages use JavaScript to run. LiveJournal does a test to see if your browser has JavaScript enabled, and will normally serve you a non-JavaScript version of the page if it is disabled. However, this problem may occur if we detect that JavaScript is enabled, but is not running properly in your browser. This can happen for a variety of reasons, but the most common reason we've seen reported is that JavaScript cannot write to local storage, which is necessary in order to properly show the page. The most common causes are browser add-ons and/or Antivirus/Internet Security software either blocking access to local storage, or adding content to it which exceeds your browser's maximum limit.

How can I fix this?

If you are having this problem, here are some basic steps you should try first. After each one, return to a LiveJournal entry page that has this problem and reload it to see if the problem is still happening:

1) Make sure your browser has JavaScript enabled.
2) Clear your browser's cache. (see http://www.livejournal.com/support/faq/160.html for instructions)
3) Try using an alternate web browser with no extensions, temporarily disabling your extensions, or running your browser in "Safe Mode".
4) Try temporarily disabling any Antivirus/Internet Security software.

If you're made it through these steps and the problem is still happening, we're getting to the point where it's likely you're having issues with local storage. This could be caused by local storage either being full, or being inaccessible for some reason.

1) Clear your local storage. This is unfortunately not simple to do in most browsers. Several options for how to do this are listed below:

Option 1: Create a bookmarklet for localStorage Inspector:


1) Go to http://potch.me/ls/ and create a bookmarklet for the localStorage inspector which is linked.
2) Go to a LiveJournal page where comments do not load for you, then open the bookmarklet for localStorage inspector.
3) In the interface it creates, click the first (top) "clear all" link.
4) Reload the comments page you are having problems with to see if it loads.


Option 2: Clear local storage through your browser's developer console:


Firefox:
1) Download and install the Firebug plugin for Firefox . It can be downloaded at https://getfirebug.com/.
2) Restart your browser after Firebug is done installing.
3) Go to a page where you are having a problem seeing comments.
4) In the browser tab for this LiveJournal page, Open Firebug. (Tools -> Web Developer -> Firebug -> Open Firebug). This should open a new interface at the bottom of your web browser.
5) Click on the "Console" tab in the Firebug.
6) At the bottom of this tab is a prompt which will allow you to run various commands. The ">>>" symbol is the text field where you can enter commands; clicking to the right of this should put your cursor in the correct location.
7) Type or copy/paste the command "localStorage.clear();" without the quotes and press enter. Please note this command is case sensitive, and will not work unless run exactly as it appears here. If this was successful, you should see a line of text that says "undefined" show up.
8) Try going to a comments page again to see if it loads correctly.



Chrome:
1) In the Chrome menu (3 bars in the upper-right corner of the browser), go to Tools -> JavaScript Console.
2) In the console, type or copy/paste the command "localStorage.clear();" without the quotes and press enter. Please note this command is case sensitive, and will not work unless run exactly as it appears here. If this was successful, you should see a line of text that says "undefined" show up.
3) Try going to a comments page again to see if it loads correctly.



Safari:
1) Enable the Developer menu if it is not already enabled. To do so, open the Safari menu, and select "Preferences...". Click on the Advanced tab. Check "Show Develop menu in menu bar".
2) Go to a comments page which does not load for you.
3) Open the Develop menu and select "Show Error Console".
4) In the console, type or copy/paste the command "localStorage.clear();" without the quotes and press enter. Please note this command is case sensitive, and will not work unless run exactly as it appears here. If this was successful, you should see a line of text that says "undefined" show up.
5) Try going to a comments page again to see if it loads correctly.


(Note: I'll update this to include Internet Explorer & Opera instructions soon.)

If you have successfully cleared your local storage and the problem still persists then something is either filling it up again instantly, or something is still blocking access to it. This will be even more complicated to troubleshoot, and will have to be done on a case by case basis. Below is a list of all software we are aware still causes problems at this point, and how to work around the issue.

Specific software known to still cause problems at this point:

Avast! WebRep (browser plugin included with Avast! Antivirus/Internet Security software)

What happens with this software is that it adds to local storage every time you visit any website on the internet. This causes the local storage to grow larger and larger over time, eventually reaching your browser's limit. Additionally, when you clear your local storage, the add-on will automatically re-add all of this data the next time you load a page. This happens even if you disable the add-on. To fix this, you must fully uninstall the add-on through the main Antivirus/Internet Security software provided by Avast!, then restart your browser, then clear your local storage using one of the methods outlined above. At this point comment pages should begin working again, but note that if you re-install the add-on it will eventually fill up your local storage again, causing the same problem.


If you've made it this far, and are still having problems, please open a support request and mention that you have already followed all steps listed here. Additionally, please provide a list of all browser-plugins installed in your browser (even if they are disabled) so further testing can be done.

What is LiveJournal doing to fix this?

LiveJournal is looking into ways we can optimize the JavaScript used for comment pages, but we cannot guarantee that they will work perfectly with all 3rd party software.

Just to note, the simplest way to create a bookmarklet is to drag the "localStorage inspector" link onto the bookmark bar.

(Deleted comment)
Customized comment pages (like this community uses) do not use JavaScript and should not be affected.

System comment pages (such as are used in lj_releases do use JavaScript and may experience this problem.

So, having taken ALL the steps above, (with exception yet of submitting a support request), is there no way on LJ's end of fixing this problem for good? I, too, find that I only experience the problem with regard to system comment pages, (and only in the past week, too). All customised LJ comment pages continue to function fine. Suggestions?
Thanks!

Edited at 2013-05-05 11:46 am (UTC)

Just wanted to pop in and say I love the idea of this comm and hope it'll be put to good use! From what I've seen over the past year of working with Support, a lot of users would be happy just seeing that LJ realizes a problem exists and it working on it.

Hi, just wanted to mention - JavaScript's come under fire lately for having LOADS of security weaknesses and possible viruses, so some people have stopped using it in favour of being more secure. :)

I've started to experience a very strange problem several weeks ago: comment page stops loading at 8 pm, EST on the dot, every single day. Everything works perfectly up until that time. Why is it happening and what can I do to fix it? I've already tried steps 1 through 4, and that didn't solve the problem. And why does it only happen after 8 pm?

Hmmm....I have a similar issue, (see comment above). LIke you, my issue came on suddenly and with no warning. Unfortunately, my problem with the system comments page is not limited to a certain time of the day, but constantly. I, too, have tried every suggestion LJ has made to repair. I even went so far as to attempt a system restore since it seems only a certain percentage of LJ users are having this problem. Last, my query on the support page has yielded no further results as the ticket remains open with no replies. UGGGHHHH!!!!
Any help from the power-that-be at LJ would be much appreciated!

Well, my problem is no longer restricted to the evening hours, it's constant. According to support, nobody else has reported a similar problem, and that I should contact my internet provider, which is bull. One of my Russian-speaking LJ friends suggested that I try Yandex browser. So far it's working, but it's only been a couple of hours. Give it a try, good luck.

The problem I'm seeing in the console is a lot of "jQuery is not defined", the first one being on "if (jQuery.VK)". This is also causing the comment form to open in a separate page and have a bunch of radio button login options for LJ, FB, Twitter etc. above the login box. This appears to be because "l-stat.livejournal.com" is listed as a "malicious site" by either McAfee or my company's URL filter on McAfee. Maybe jQuery could be linked separately?

Edited at 2013-07-12 05:51 pm (UTC)

Hello, I tried this solution, but it does not work for me.
I cannot see comment on the page French user (I cannot see comments on my pages); I can see normally comments from England or Russia.
And it's not depend on browser, I have the same behavior in FareFox and in IE.

For a while I had all working, but now the problem is here agian. Some users' pages (from France) are constantly in "loading comments" states, and I cannot see any comment. Pages of users from other countries work correctly.

I can read some others journals comments, but cannot read my comments and same posts in other journals if I use style=mine. So the problem is with the particular themes/styles. Is it any way to change my style of the post? Changing of theme does not help.

The problem happens only at my work and at both Chrome and Firefox.

Edited at 2013-07-26 09:46 pm (UTC)

I just cleared my cache and tried to reload a comment page. For a brief moment, the comments were shown and the scroll bar appeared, but then they vanished and the page goes back to what you described above and trying to load completely. I'm using Opera, by the way.

It's not working for me in firefox, either. I've tried everything, and nothing works. Customized comment pages work for me, but when it's default, it doesn't work at all.

In addition, when I go to post a comment, it's like the page is hung up. The comment still posts, but the page sticks.

Edited at 2013-08-20 02:47 am (UTC)

I've noticed that this happens after I've been on twitter. Seems that twitter is the problem.

Just noting in case it helps others: a few days ago, I noticed that I had lost the ability to use any JS functions on styled comment pages (for expanding links or loading quick comment forms), and I was unable to load comments on site-scheme pages.

Then I realised that my Firefox NoScript addon was newly listing "livejournal.net" as a blocked site. Once I white-listed it, everything started working again. I'm guessing that the relevant JS has been moved to that new domain recently.

I have Chrome and did this, and I still can't load comments.

I cannot post.

I cannot edit.

I cannot read comments.

Everything was working fine until suddenly it STOPPED working.

Do not tell me to mess around with my computer's settings. This is not a problem with MY computer! This is something Livejournal has screwed up.

If Livejournal can't fix it, then put things back the way they were. Telling us it's OUR problem to fix it is the same as telling us Livejournal does not care if we stay or go.




New comments are not showing

Alina Ulitenko

2014-02-28 04:39 pm (UTC)

I have a problem with showing new comments.

The first time an lj page is loaded is fine, but it doesn't update -- the main page shows an updated number of comments, but when you go to the page of comments it shows the way it was the first time you load it. As if it is loaded from cash.

I deleted the cash in my browser, I deleted saved cookies in my browser, heck I used CCleaner to delete all temp files in my computer. Still it doesn't work.

I don't ues Avast, I use AVG.

Ideas? Help? Anyone else has this problem?

Re: New comments are not showing

Alina Ulitenko

2014-03-01 02:14 pm (UTC)

Ok. I figured out that this bug does not happen if you are logged in. But if you are just browsing without logging in the system, you encounter such problems (even on Android browser).

So that is definitely a problem within LJ.

What worked was blocking LJ from using JavaScript completely. At least for now...

You are viewing knownissues